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Frequently Asked Questions


  1.  Q:What is the warranty of your products?

 A:Warranty of our products is between 3 months to 3 years according to different products.

  1.  Q:What brand do you handle?

 A:We deal with Cummins diesel engine and engine parts, Bosch diesel parts, Dongfeng Renault diesel engine parts, Caterpillar(CAT), Holset, Garrett, Komatsu,etc.


  1.  Q:what is the quality of your products?

 A:We provide original genuine goods and aftermarket goods, all can follow customers’ request.

  1.  Q:What kind of package do you provide?

 A:Original genuine package, Neutral package, or as customer’s request.

  1.  Q:What is the shipping time?

 A: Generally specking,we can arrange to ship goods within 3 days after payment confirmed.

  1.  Q:How do you transport goods?

 A:We have been cooperating with Express(DHL, TNT, ARAMEX, EMS, FEDEX, ETC), Air, sea for more than 10 years , able to arrange transportation based on customer's needs.

  1.  Q:Which country do you export to?

 A:USA, UK, Russian  Federation, Kazakhstan, Ukraine, Spain, Canada, Australia, Sweden, Norway, Austria, Peru, India,and so on.

  1.  Q: Which payment ways do you accept?

 A:At present, we accept Company Public account, Western Union,T-T wire transfer, Alibaba credit assurance order, Paypal, Money gram, etc.

  1.  Q: Can you send me your catalog?

 A: Yes, no problem. Please feel free to contact us. 

  1.  Q: What is your service?

 A:We always insist on providing high quality products, most competitive prices, fastest shipment and best after-sale service to every customer.


Contact Us

Shiyan haiyu industry & trade Co.,Ltd

Tel:+86 0719 8317 597


Whatsapp:+86 181 6419 0158